top of page
EXSO_logo_reversed.png

Frequently Asked Questions

  • 💨 How long does each device last?
    EXSO 3K lasts up to 3000 puffs, making it ideal for everyday use. EXSO 8K Liberty is designed for longevity, offering up to 8000 puffs per device. Your puff count may vary slightly based on usage habits.
  • 🍓 How many flavours can I choose from?
    EXSO 3K comes in 15 unique flavours EXSO 8K Liberty is available in 6 premium blends New flavour drops happen often - stay connected for the latest releases.
  • ⚡ Are the EXSO 3K and 8K Liberty devices rechargeable?
    No - both the EXSO 3K and EXSO 8K Liberty are non-rechargeable and fully disposable. They’re designed for a plug-and-play experience with zero maintenance — no charging, no refilling, just smooth vaping from start to finish.
  • 🔋 What’s the difference between the EXSO 3K and the EXSO 8K Liberty?
    Both devices offer a premium vaping experience with smooth draws and bold flavour, but here’s what sets them apart: EXSO 3K Up to 3000 puffs 3.5% nicotine strength 950 mAh battery Available in 15 flavours Features COREX Mesh coil technology Not rechargeable EXSO 8K Liberty Up to 8000 puffs 5% nicotine strength 950 mAh battery Available in 11 flavours Features COREX Mesh coil technology Not rechargeable
  • 📦 When will my order be shipped?
    Your order’s shipping time depends on the delivery option you choose at checkout. Here's what to expect: Johannesburg Same-Day Delivery Order before 10:00 am on a business day Shipped and delivered same day Orders after 10:00 am → delivered next business day Johannesburg On-Demand Delivery Order between 8:00 am – 4:00 pm Within a 7km radius of our store Delivered within 60 minutes Other Regions in South Africa Shipped within 1–2 business days Delivered in 2–4 business days Weekend & Public Holiday Orders Processed on the next business day Once your order is dispatched, you’ll receive a confirmation email with tracking info so you can follow it every step of the way.
  • 🔍 How do I track my order?
    You’ll receive a confirmation email once your parcel has been dispatched. To track your order: Use your order number or tracking reference in our online tracking system You’ll also receive notifications from our courier with updates until delivery
  • 🚚 How much does delivery cost?
    Johannesburg (JHB): Same-day delivery (if ordered before 10:00 am): R85 Next-day delivery (if ordered after 10:00 am): R85 On-Demand (within 7km of our store, 8am–4pm): R70 – arrives within 60 minutes Other Regions in South Africa: 2–4 business days: R100 Orders over R1000: FREE nationwide delivery
  • 📍 How long will my delivery take?
    Johannesburg (JHB): Same-day if ordered before 10:00 am Next-day if ordered after 10:00 am On-Demand (JHB only): Within 60 minutes (8am–4pm, 7km radius from our store) Other SA regions: 2–4 business days
bottom of page